Kandungan 12 seksyen
Polisi Penghantaran
Kemas kini terakhir: 18 Oktober 2026
Halaman ini menerangkan bila pesanan anda dihantar, berapa kos pos, dan apa yang perlu dibuat jika parcel bermasalah. AEVA menghantar ke seluruh Malaysia melalui Ninja Van.
1. Pemprosesan pesanan
- Setiap pesanan diproses dalam 2–3 hari bekerja.
- Kami tidak menghantar pada hujung minggu dan cuti umum.
- Bila pesanan terlalu banyak, penghantaran boleh lewat beberapa hari. Jika kelewatan itu ketara, kami akan hubungi anda melalui e-mel atau telefon.
2. Kadar pos dan anggaran sampai
| Perkara | Semenanjung | Sabah, Sarawak & Labuan |
|---|---|---|
| Pos percuma | Pesanan RM80 ke atas | Pesanan RM90 ke atas |
| Bawah jumlah itu | Dikira semasa checkout | Dikira semasa checkout |
| Anggaran sampai | 3–5 hari bekerja | 5–7 hari bekerja |
- Jumlah pesanan untuk pos percuma dikira selepas diskaun.
- Anggaran sampai bermula selepas parcel diserahkan kepada Ninja Van. Kadang-kadang kurier boleh lewat.
- Buat masa ini kami hanya menghantar ke alamat dalam Malaysia.
3. Pengesahan dan tracking
Sebaik sahaja parcel dihantar, anda akan terima e-mel pengesahan berserta nombor tracking Ninja Van. Nombor itu boleh dijejak dalam masa 24 jam.
4. Cara bayaran
- Bayar dalam talian: semasa checkout.
- Tunai semasa terima (COD): bayar terus kepada kurier.
Jika parcel COD ditolak, kurier akan memulangkannya kepada AEVA. Anda tidak perlu menghantar apa-apa.
5. Parcel rosak, bocor atau hilang
Jika barang sampai dalam keadaan rosak atau bocor, salah item, atau parcel hilang semasa penghantaran, hubungi AEVA terus. Anda tidak perlu membuat tuntutan dengan kurier.
- Hantar kepada kami: nombor pesanan, dan gambar jika barang rosak.
- Tempoh maklum balas: 1–3 hari bekerja.
- Penyelesaian: ganti barang atau refund penuh, anda yang pilih.
- Hantar balik barang: tidak perlu.
Syarat penuh ada dalam Polisi Pemulangan & Bayaran Balik.
6. Hubungi kami
Untuk sebarang pertanyaan tentang penghantaran:
E-mel: [email protected]
Penjual: AEVA (AevaHQ)
Shipping Policy
Last updated: 18 October 2026
This page explains when your order ships, what shipping costs, and what to do if something goes wrong with your parcel. AEVA ships across Malaysia with Ninja Van.
1. Order processing
- Orders are processed within 2–3 business days.
- We do not ship on weekends or public holidays.
- When order volume is high, shipping may be delayed by a few days. If the delay is significant, we will contact you by email or phone.
2. Shipping rates and delivery times
| Item | Peninsular | Sabah, Sarawak & Labuan |
|---|---|---|
| Free shipping | Orders of RM80 and above | Orders of RM90 and above |
| Below that amount | Calculated at checkout | Calculated at checkout |
| Estimated delivery | 3–5 business days | 5–7 business days |
- The free shipping threshold applies to your order total after discounts.
- Delivery estimates start once the parcel is handed to Ninja Van. Courier delays can happen.
- We currently ship to Malaysian addresses only.
3. Confirmation and tracking
Once your parcel ships, you will get a confirmation email with your Ninja Van tracking number. Tracking becomes active within 24 hours.
4. Payment
- Pay online: at checkout.
- Cash on delivery (COD): pay the courier directly.
If a COD parcel is refused, the courier returns it to AEVA. You do not need to send anything.
5. Damaged, leaking or lost parcels
If your item arrives damaged or leaking, you receive the wrong item, or the parcel is lost in transit, contact AEVA directly. You do not need to file a claim with the courier.
- Send us: your order number, plus photos for damaged items.
- Response time: 1–3 business days.
- Resolution: replacement or full refund, your choice.
- Return the item: not needed.
Full terms are in our Return & Refund Policy (in Malay).
6. Contact us
For any shipping enquiry:
Email: [email protected]
Seller: AEVA (AevaHQ)